Starting May 5, 2025, new shipping rates for FBM returns processed via Amazon will apply. The changes affect all pre-paid return labels created from that date onward. The cost for labels from DHL is €6.30 net and for labels from DPD €4.00. No explicit consent is required; continued use of the services is considered acceptance. Instructions for opting out of pre-paid labels can be found on the Amazon help pages.
What do FBM sellers need to consider?
Rethink return strategy: Sellers with high return volumes should evaluate whether opting out of Amazon labels makes sense in order to use their own terms, if possible. Alternatively, it might also be an option to have customers bear any additional costs for returns.
Review the new cost structure: The adjusted rates for FBM returns affect your margins. The impact on profitability should be analyzed.
Reduce returns: Clear product descriptions, accurate size charts, high-quality images, and Q&A sections help avoid incorrect purchases. By systematically analyzing the reasons for returns, common issues can be specifically addressed and the return rate can be reduced in the long term.
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