The EU Directive on the Right to Repair (2024/1799) has been in force since July 31, 2026, and applies to all customer orders in Amazon’s EU Stores. It supplements the existing goods sales policy and requires Sellers to actively inform customers about their right to choose between repair and a replacement delivery.
Specifically, that means: before selecting a solution, buyers must be informed about both options. If a customer chooses a repair and it is completed, the warranty period is automatically extended by 12 months. Sellers must update their return and refund information in Seller Central accordingly so customers know how to get in touch when requesting a repair.
What do Sellers need to consider?
Update return information now: In Seller Central under Settings > Your information and policies > Returns and refunds, Sellers must describe how customers can reach them for repair or replacement delivery requests. This information is published automatically in the Store and is therefore legally relevant for all EU orders as of July 31, 2026.
12-month warranty extension for repairs: If a customer chooses a repair and it is successfully completed, the statutory warranty period is extended by 12 months. Sellers must communicate this benefit to customers in advance—before they choose between repair and replacement delivery. So the obligation to provide information applies already before the decision, not only after it.
No response can trigger a refund: If Sellers do not respond to repair requests within a reasonable period of time, Amazon customer service may arrange a refund on behalf of the Seller. To avoid this, it’s recommended to put clear contact options in the return information, actively monitor incoming requests, and respond promptly.
